Hjh Rabunah Binti Hj Awang is the founder of AZRA Consultancy Training Services & Supplies. She is an experienced national industry expert and holds the title STe (Assoc) in Skill Technology Education. With extensive experience in beauty, spa skills training, and cooperative leadership, she has also served in governance roles such as secretary, chairperson, internal auditor, and board member in cooperatives. As a trainer, mentor, and community development ambassador, she actively supports women in skills development, entrepreneurship, emotional wellbeing, and mental health awareness.
Her journey reflects perseverance, knowledge-sharing, and the belief that knowledge can change lives. With experience training hundreds of women, she believes that strong systems and practical knowledge can build a lasting legacy. Her background in cooperative leadership also demonstrates strength in governance and community economic development. More than that, her role as a community development ambassador reflects deep humanity—supporting communities, offering emotional guidance, and promoting awareness of mental health and personal wellbeing. Her story serves as inspiration for women, entrepreneurs, and the wider public to recognise their potential, build confidence, and move forward despite challenges.
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Hjh Rabunah Binti Hj Awang is the founder of AZRA Consultancy Training Services & Supplies. She is an experienced national industry expert and holds the title STe (Assoc) in Skill Technology Education. With extensive experience in beauty, spa skills training, and cooperative leadership, she has also served in governance roles such as secretary, chairperson, internal auditor, and board member in cooperatives. As a trainer, mentor, and community development ambassador, she actively supports women in skills development, entrepreneurship, emotional wellbeing, and mental health awareness.
Her journey reflects perseverance, knowledge-sharing, and the belief that knowledge can change lives. With experience training hundreds of women, she believes that strong systems and practical knowledge can build a lasting legacy. Her background in cooperative leadership also demonstrates strength in governance and community economic development. More than that, her role as a community development ambassador reflects deep humanity—supporting communities, offering emotional guidance, and promoting awareness of mental health and personal wellbeing. Her story serves as inspiration for women, entrepreneurs, and the wider public to recognise their potential, build confidence, and move forward despite challenges.
KedaiKitalah operates as a curated marketplace, where all orders are prepared and shipped directly by individual vendors within the KUAT (Kelab Usahawan Alumni Taylor’s) ecosystem. Each vendor is responsible for processing, packing, and arranging delivery of their products. As such, shipping timelines, methods, and fees may vary depending on the vendor, product type, and delivery location. Estimated processing and delivery timelines will be communicated at the point of order. Customers are advised that: • Ready stock items are typically processed within a few working days • Made-to-order or customised items may require longer preparation time • Bulk and corporate orders will follow agreed delivery timelines Vendors are expected to ensure that all items are securely packaged to minimise damage during transit. Once an order has been handed over to the delivery partner, KedaiKitalah is not responsible for delays or damages caused during shipping. However, we will assist in coordinating with vendors and delivery providers where necessary. For orders involving multiple vendors, items may be shipped separately and may arrive at different times. Customers will be provided with tracking details where available. For urgent deliveries or special arrangements, customers are encouraged to contact us prior to placing an order.
KedaiKitalah is a curated marketplace featuring independent vendors within the KUAT (Kelab Usahawan Alumni Taylor’s) ecosystem. All products are supplied directly by individual vendors, and we work closely with them to maintain quality and service standards.
Refunds or replacements may be considered under the following circumstances:
Products received are damaged, defective, or significantly different from the description Incorrect items are delivered
All requests must be submitted within 48 hours of receiving the order, supported by clear photo evidence.
Once verified, KedaiKitalah will coordinate with the vendor to arrange for a replacement, partial refund, or full refund, depending on the situation.
Refunds will not be provided for:
Change of mind Minor variations in handmade or customised products Issues arising from improper handling after delivery
KedaiKitalah reserves the right to make the final decision on all refund requests to ensure fairness to both customers and vendors.
Orders placed on KedaiKitalah may be cancelled within 24 hours of confirmation, provided that the order has not been processed or prepared by the vendor.
For customised, made-to-order, or bulk/corporate orders, cancellations may not be allowed once production has started, as materials and preparation would have already been committed.
In such cases, partial charges may apply depending on the stage of fulfilment.
KedaiKitalah reserves the right to decline cancellation requests that may impact vendor operations or result in losses, particularly for time-sensitive or large-volume orders.
Customers are encouraged to confirm all order details carefully before placing an order, especially for corporate and bulk purchases.
