I first received support from MAIWP, and from there I was selected to join the PK-CIMB programme. At that time, the programme was conducted online because the country was facing the COVID-19 pandemic and shops were not allowed to operate. During the second wave of COVID, my company suffered heavy losses and I had to close our second branch. Staff also had to be let go. Even so, I continued the business. What keeps me going is meeting people in the community who struggle to find books for their children, especially those with limited means, and who come to me for help.
Our company is an appointed sales representative for Dewan Bahasa dan Pustaka. We sell a wide range of books, including primary and secondary school textbooks, as well as other school-related items.
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Pustaka Bonda
+60139385484
Kisah Kitalah
I first received support from MAIWP, and from there I was selected to join the PK-CIMB programme. At that time, the programme was conducted online because the country was facing the COVID-19 pandemic and shops were not allowed to operate. During the second wave of COVID, my company suffered heavy losses and I had to close our second branch. Staff also had to be let go. Even so, I continued the business. What keeps me going is meeting people in the community who struggle to find books for their children, especially those with limited means, and who come to me for help.
Our company is an appointed sales representative for Dewan Bahasa dan Pustaka. We sell a wide range of books, including primary and secondary school textbooks, as well as other school-related items.
KedaiKitalah operates as a curated marketplace, where all orders are prepared and shipped directly by individual vendors within the KUAT (Kelab Usahawan Alumni Taylor’s) ecosystem. Each vendor is responsible for processing, packing, and arranging delivery of their products. As such, shipping timelines, methods, and fees may vary depending on the vendor, product type, and delivery location. Estimated processing and delivery timelines will be communicated at the point of order. Customers are advised that: • Ready stock items are typically processed within a few working days • Made-to-order or customised items may require longer preparation time • Bulk and corporate orders will follow agreed delivery timelines Vendors are expected to ensure that all items are securely packaged to minimise damage during transit. Once an order has been handed over to the delivery partner, KedaiKitalah is not responsible for delays or damages caused during shipping. However, we will assist in coordinating with vendors and delivery providers where necessary. For orders involving multiple vendors, items may be shipped separately and may arrive at different times. Customers will be provided with tracking details where available. For urgent deliveries or special arrangements, customers are encouraged to contact us prior to placing an order.
KedaiKitalah is a curated marketplace featuring independent vendors within the KUAT (Kelab Usahawan Alumni Taylor’s) ecosystem. All products are supplied directly by individual vendors, and we work closely with them to maintain quality and service standards.
Refunds or replacements may be considered under the following circumstances:
Products received are damaged, defective, or significantly different from the description Incorrect items are delivered
All requests must be submitted within 48 hours of receiving the order, supported by clear photo evidence.
Once verified, KedaiKitalah will coordinate with the vendor to arrange for a replacement, partial refund, or full refund, depending on the situation.
Refunds will not be provided for:
Change of mind Minor variations in handmade or customised products Issues arising from improper handling after delivery
KedaiKitalah reserves the right to make the final decision on all refund requests to ensure fairness to both customers and vendors.
Orders placed on KedaiKitalah may be cancelled within 24 hours of confirmation, provided that the order has not been processed or prepared by the vendor.
For customised, made-to-order, or bulk/corporate orders, cancellations may not be allowed once production has started, as materials and preparation would have already been committed.
In such cases, partial charges may apply depending on the stage of fulfilment.
KedaiKitalah reserves the right to decline cancellation requests that may impact vendor operations or result in losses, particularly for time-sensitive or large-volume orders.
Customers are encouraged to confirm all order details carefully before placing an order, especially for corporate and bulk purchases.
